Knowledge Base

Server problem (7)

• Memory Limit
• Recommended PHP Configuration Limits
• Call to undefined function mb_convert_encoding()
• WP_Import::bump_request_timeout()
• Curl Error 28
• The uploaded file exceeds the upload_max_filesize directive in php.ini

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Plugins problem (5)

• WPBakery Page Builder is not working in static blocks
• Revoslider import Error: Wrong export slider file format!
• Activation and Update Bundles Plugins
• Contact Form 7 “Failed to send your message”.
• Custom changes with Yellow Pencil

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Theme problem (15)

• Where can I find my Purchase Code?
• Change number of products displayed per page
• Web icons disappeared
• How upgrade WordPress Theme
• Check the problem on the default template
• Third-party modules

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Support rules (9)

• Terms of support
• One topic for several issues
• Please attach the screenshots or videos
• If your ticket was automatically closed
• Example accesses
• Change of your template

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Demo import problem (2)

• import Demo content get 404 page
• Paid memberships pro

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