Please add this access in a Private content box , please complete all fields (reply and private content for access ) and click send .
Add FTP users in cPanel hosting
Or contact your hosting support team to provide this information
Example ftp accesses:
host:192.168.1.1
user:user
password:12345
Adding New Administrator to Your WordPress Site
Example Admin accesses:
site.com
user:user
password:12345
You can create admin access for WordPress using plugin Temporary Login.